Return and Refunds

Thank you for shopping at Thasvi

Note: During its lifetime, a tree is subjected to many natural forces that cause variations in wood grain, color, knots, splits, and stains. These variations are not defects. They enhance the beauty of the wood and add to the characteristic of the handcrafted toys making each toy unique.

But, if you are unsatisfied with your purchase, and have a valid reason for return, we are here to help you.

Returns

  • Our return policy lasts up to 48 hours from the time of order placement. Return requests placed after 48 hours of order placement are unfortunately non-refundable and non-exchangeable.
  • A valid reason for return is necessary. That is only in case there is a manufacturing defect or the product is damaged in transit due to faulty package.
  • Your item must be unused and in the same condition that you received it.
  • Please note that we reserve the right to reject return requests from customers, if the reason is not genuine.
  • Your item must be in the original packing  and needs to have the receipt or proof of purchase.
  • We accept return on all our products except baby teethers.
  • To be eligible for free replacement, exact item should be available in the stock. If an eligible item is out of stock, it cannot be replaced. Only a refund against the returned product will be issued.
  • You have 14 calendar days to return an item from the date you received it.

Refunds

  • Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund or free replacement, as the case may be, after inspecting the item.
  • A free replacement cannot be created for an item which was returned and replaced once earlier.
  • If your return is approved, we will initiate procedure for free replacement of item or refund to you, as the case may be.
  • If your item is not eligible for free replacement due to any reason, you can always return it for a refund.
  • The refund amount is automatically credited to your credit/debit card or original method of payment, within a certain amount of days.
  • If your item is eligible for the free replacement then the replacement order will be shipped through standard shipping once the original order is returned.
  • The time taken for your replacement product to reach you may vary depending on where you live.
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • In case of replacement due to a valid reason, the shipping charges will be covered by us.
  • If you are shipping an item you should consider using a trackable shipping service. We don’t guarantee that we will receive your returned item.

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